Journal of Applied Management and Advanced Research (JAMAR)

The aim of this study is to analyze service quality of two wheeler service centre for a small district with proportionate rural and urban population. In order to evaluate the service quality a servqual -based microanalysis was performed. This helps us understand the customer's perception regarding the service delivered, with regard to five dimension of service quality that is tangibility, reliability, assurance, empathy, and responsiveness. A firm with higher level of quality in service delivered will reap the benefits of efficiency in all the major functions. This will also help them create opinion leaders who through positive word of mouth will help firm perform better. For this, the data was collected using convenience sampling technique from 300 customers in the form of questionnaire. The hypothesis of the study is analysed using multiple regression. Results of the study show that overall perceived service quality in two wheeler industry is 3.56. It also found that there is significant gap between customer expectation and perception in two wheeler industry. This study provides service managers and administrators an opportunity to identify the dimensions in which larger gaps between customers' expectations and perceptions in a two wheeler industry is found.

Banks play an important role in the economic development of a country. As Banks are growing, the banking sectors will be exposed to different risks namely credit risk, liquidity risk, interest risk, market risk, operational risk and management risk. The very important risk which the bank faces is recovering the loan. The financial status of the bank will be depending upon the status of the loan recovery and the level of NPA. Reduction in the level of NPA shows that the particular banks have strengthen their processes of credit appraisal system since past few years and increase in Non Performing assets will let down the banks overall profitability. Keeping this view in mind the research tries to explore whether there is any difference in the NPA occurrence between the selected banks from 2014 to 2018 and also the research tries to draw a view on the status of the NPA in selected public sector banks.

Stock Market has a major influence in the Indian Economy, playing a crucial role in the evolution of the Economy. The Indian Stock market is majorly influenced by the Internal as well has external factors which play a significant role in the fluctuations of the share market in India. The intention behind this paper is doing a comparative study of common stocks like Maruti Suzuki which is listed in BSE as well as in Tokyo stock exchange and HUL which is listed in BSE along with London Stock exchange, their return and risk analysis using tools like Average return, alpha & beta . Similarly we even analyse how a particular common stock listed in international market impacts similar stock listed in domestic market and vice versa which would be useful for prediction of future fluctuations of the share price in a better way which will help the investors.

In general knowledge expansion plays a critical role in expansion of our thought processes and horizons, it is indeed an area of understanding of an understanding or definition of a definition or understanding of a misunderstanding or misunderstanding of an understanding. Knowledge management encompasses analytics, storage, and retrieval, application at the desired time or just for catapulting in to a new realm of a new dimension. Heuristics an area or multiple application method is to create a new dimension or just an application of multiple things, objects, subjects, situations, or environments to generate something new which never existed or thought of, would have existed in an individual form but not in combinations. This paper speaks about applications of multiple things for generation of a better solution for existing or forthcoming problems. The objective behind this approach is to enhance usage of knowledge for easier and faster solutions for a common man in creating as well as developing a new product. A new product can be a break through innovation or a catalytic or a radical innovation and can transform markets there by controlling nations with their dominating products. Hence heuristics as an approach for creating an environment for a new product development will help innovator, idea generators and marketers to apply it as a tool for instant creation of new products.